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 Value for Money  3.7
 Rooms  3.7
 Cleanliness  3.7
 Location  3.3
 Security & Safety  3.3
 Service & Staff  3.7
 Food / Dining  3.7
 Total  3.6

"Al Casalle Belladonna"

User Rating:  1.0
Reviewer:   Dominika G. of Cork, Ireland
Reviewed:   August 11, 2009  (see bed and breakfast reviews from
Traveled:   July 2009     Type:   Family
1 2 3 4 5
 Value for Money
 Security & Safety
 Service & Staff
 Food / Dining
Comments  ():
I can not realy write anything about Al Casalle. I had booked it for 4 members of my family and paid deposit by credit card (got the confirmation number too). Few days later I got an email from Al Casalle saying that my confirmation had to be cancelled as someone alse booked that as well for the same time as me and they gave prefference to that person.
I wrote back asking for my deposit back but they told me they had nothing to do with my deposit as I had booked through website, so they said deposit went to website not to them so they wouldnt give it back.
Also in another email they said that even if the place wouldnt have been booked by someone alse and I could go there, the price wouldnt be the same as they were saying on the website, it would be higher.
The website clearly stated: TOTAL PRICE FOR 4 PERSONS, but Al Casalle kept saying it was price for 2 people and I should have had known that the price would be doubled at the time of arrival. Of course I wouldnt expect that and now I think its better they cancelled my booking themselves, otherwise they would ruin my hollidays with this unexpected withdrawal from my account.
However they couldnt deal with this situation and kept saying it was Website's fault, arguing with them. As a result the Website admin dealed with this case himself, without Al Casalle's help.

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