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 Value for Money  1.0
 Rooms  1.0
 Cleanliness  3.0
 Location  5.0
 Security & Safety  4.0
 Service & Staff  4.0
 Food / Dining  3.0
 Total  2.9

"What booking?"

User Rating:  2.9
Reviewer:   Mary-Louise P. of Melbourne, Australia
Reviewed:   May 6, 2015  (see bed and breakfast reviews from Hosteltraveler.com)
Traveled:   April 2015     Type:   Senior
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
I made the booking through your website for 6 nights at Downtown Design Hostel in Lisbon, Portugal and paid the required deposit. When I arrived, the manager knew nothing of my booking, the room cost was double what your website quoted as being for the room not for a single. She also claimed she could not access my deposit and wanted to charge me that as well. Fortunately I found other accommodation nearby. I don't know whether your company has any dealings in Europe. From my experience I very much doubt it and will NEVER use or recommend your website. I will remain with hostelbookers. They have never let me down and I am a frequent traveller.


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